Hobart Wool Co's Shipping & Returns Policy
Shipping Information
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Welcome to Hobart Wool Co's Shipping Information section. Here, you can find all the details about our shipping methods, and costs. We believe in transparency and aim to provide you with the best possible shipping experience. If you have any questions, feel free to reach out to our friendly customer support team.
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LOCAL PICK UP
We offer Hobart-based customers the convenience of placing online orders for local pickup by prior arrangement. Contact us to make the necessary arrangements and select the 'Local Pick Up' option at the checkout. Once your order is ready for pickup, we will notify you by email or phone.
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AUSTRALIAN ORDERS
Hobart Wool Co uses Australia Post for all domestic shipping. Once your order is ready to be sent, you will receive an email with tracking information and a link to the Australia Post website. This will allow you to track your order. ​
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Postage is calculated by flat rate, as follows: ​
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Standard - AUD $15.00
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Express - AUD $20.00 ​
For orders over AUD $150.00, shipping is FREE. ​
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INTERNATIONAL ORDERS
Hobart Wool Co offers international postage by arrangement. Purchasers outside Australia should reach out to our friendly customer support team to obtain a quotation for overseas shipping. Please provide details of the delivery address and proposed purchase quantity when inquiring.
Return & Refund Policy
At Hobart Wool Co, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please don't hesitate to contact us - we are here to help you.
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​​​REFUNDS AND RETURNS ​
If the item you purchase is not of acceptable quality, fit for purpose, or does not match the description we gave it*, we will refund or replace the item.
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We will not refund or replace your purchase if the item you purchased is of acceptable quality, fit for purpose, and matches the description we gave it but you have since changed your mind, found an equivalent product for less elsewhere, decided that you don't like your purchase or have no use for it, or if you have misused the item.
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If you believe your item is not of acceptable quality or fit for purpose, please contact us as soon as possible, describing the problem. This will help us to understand what we can do to address it.
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Please contact us before initiating a return to provide us with details of the product, your name, your contact details, a copy of your invoice or purchase reference, and the reason for your return request. After reviewing your request, we will respond with the appropriate course of action required.
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Postage charges paid as part of the original purchase will not be refunded or credited. Any return postage cost is the responsibility of the customer. The exception to this policy is if we agree that the product returned is not of acceptable quality or fit for purpose.
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Hobart Wool Co is not responsible for any loss or damage to returned goods that occurs while the goods are in transit.
*OUR PRODUCTS ARE UNIQUE
At Hobart Wool Co we dye our wool and yarn by hand. This means that no two skeins are the same.
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While we do our best to make sure that the images on our website match the skeins we make, we cannot guarantee that the colours displayed on your screen will be an exact match. This is because of variations in mobile device and monitor settings that are beyond our control.
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MISSING ITEMS
If your parcel is missing an item, please contact us as soon as possible.
​Missing items may be refunded or resupplied, depending on the product and what we agree with you.
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Please contact us if have any questions about our Return & Refund Policy.